Emotional intelligence and relationships

Does one comment stay with you for hours? Learn to separate feelings, the actual message and your interpretation with six practical steps and useful phrases.

You know the conversation needs to happen, but you keep putting it off. Use this six-step method and practical scripts to address the issue without blowing up or backing down.

Active listening is more than staying silent. Learn seven practical techniques to understand before replying, show empathy and handle difficult workplace conversations.

Five practical skills to improve self-awareness, regulate reactions, practise empathy and communicate more clearly at work.

Irritability, fatigue, rumination and rushed reactions can signal emotional overload at work. Learn how to regain a sense of choice without ignoring what you feel.